If you have not received a donation after seven days of purchase, you can submit a claim for the missing donation.
When you have completed the form, we will contact the retailer to see why you have not received a donation. Please make sure that it has been 7 days after your purchase before you submit a claim. Your claim will also not be valid after 100 days of your shop.
We always do our best to get a successful outcome however, we can't guarantee claims will be approved. The retailer's decision is final.
For reasons why your donations may not be showing, please check here.