If a donation has been added to your account but is less than you expected, there could be a few reasons why:
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VAT and delivery charges – Most retailers exclude VAT and delivery charges from the donation calculation. This means the donation amount may be lower than expected.
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Item-based donation rates – Some retailers offer different donation rates depending on the item you purchased. Check the retailer's store page to see their specific donation rates.
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New vs existing customers – Some retailers have different donation rates for new and existing customers. You can find this information on the retailer's store page under their terms and conditions.
If your donation is still not what you expected, you can submit a claim for an incorrect donation here.
f a donation has been added to your account, but not for the amount you expected, there could be a few reasons:
- Most retailers exclude VAT and delivery charges from your donation. This would mean the donation amount would be less than expected.
- Some retailers offer different amounts depending on the item you have bought. Check the retailer's store page to see their donation rates.
- Some retailers have different donation rates for existing customers and new customers. Check the retailer's store page to see their terms and conditions.
If you are still unhappy with the donation amount, you can submit a claim for an incorrect donation here: https://www.giveasyoulive.com/account/claim/make