Information for charities
GDPR
- Is there anything we need to do with our charity account?
- If a member changes their contact preferences and decides they no longer want us to be able to contact them how are we informed?
- How will we be informed if a member requests the right to be forgotten?
- What consent wording do you use? Which communications channels does it cover?
- What can we do with personal data collected after GDPR launches live?
- What can we do with personal data collected before GDPR launches?
Compliance Agreement FAQ's for Trading Companies
General questions
Registration
Updating your details
- How do I change charity details?
- How do I add a new Administrator for the charity?
- How do I add our charity logo?
- Our charity is re-branding – how do we update our details?
- How do I remove a contact within the administration system?
- The person who set up Give as you Live is no longer with the charity, how can I take over the account?
Payments
- How do charities get paid?
- Where do I find the breakdown of the payment we have received?
- How do I change the bank details that we receive our funds into?
- We’ve been paid, but why isn’t the payment showing in our administration login page?
- Why have we not received money raised?
- What is a trading payment?
Marketing
- How can I share Give as you Live with our supporters?
- Do you provide personalised marketing materials for charities?
- Where can I find my marketing resources?
- How do I request marketing materials from you?
- What’s the best way to get started in promoting Give as you Live?
- How can I add information about Give as you Live to the charities website?
Reports
- How do I access the reports?
- Will I have access to supporter names and email addresses?
- How do I find out how many people have signed up to Give as you Live?
- Which report will show me fundraising pages that are open?
- What report should I request if I need to see a breakdown of which supporters are using the member get member scheme?