If you’re having trouble raising donations through Give as you Live Online, here are some practical and technical checks you can try to ensure everything is set up correctly:
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Try a different browser – If you’re having issues with one browser (e.g., Chrome), try another one (e.g., Firefox, Edge, or Safari).
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Use a different device – Test whether the issue happens on another device like a phone, tablet, or computer.
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Switch networks – If you’re using mobile data, try switching to Wi-Fi (or vice versa).
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Use private/incognito mode – Sometimes browser extensions or settings can interfere with tracking, so testing in private mode can help isolate the issue.
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Disable VPNs – If you’re using a VPN, disconnect from it as it can block tracking.
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Check cookie settings – Ensure that cookies are enabled in your browser settings. If cookies are blocked, tracking may not work correctly.
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Turn off pop-up blockers and ad-blockers – These can prevent the tracking from working properly. You can either disable them or add Give as you Live Online whitelist.
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Review mobile app settings – If you’re using a mobile device, check that no pop-up blockers or cookie protection apps are running in the background.
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Clear cookies and cache – Over time, your browser’s cache and cookies can interfere with tracking. Try clearing them to refresh your connection.
If you've tried all of the above steps and are still having issues, our support team is here to help! Contact us here and we’ll be happy to look into it for you.