Shopping questions

How to use Give as you Live

• How to shop using Give as you Live
• How do I know how much I will raise at a store?
• How to shop using Give as you Live on a mobile or tablet
• How to install the Give as you Live Donation Reminder
• Why can't I turn on the Give as you Live Donation Reminder permanently?
• Adding and removing stores from my ‘favourites’

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Installing Give as you Live on a desktop or laptop

• How do I install the Give as you Live Donation Reminder?
• How to use the Donation Reminder
• Installing Give as you Live on company computers
• How to uninstall Give as you Live

Transactions

• The Donation Reminder switches 'Off' or turns red after I am redirected to a payment webpage
• I made a purchase and it’s not showing in my account?
• Why is my purchase showing as pending?
• My grocery shop is not appearing?
• My purchase has been declined?

Claims

• I forgot to turn Give as you Live on?
• How do I make a claim?
• Can I claim for purchases not made using Give as you Live?