To inquire about a donation that isn't showing in your Give as you Live account, simply log into your account and select "Claim missing donation". This is will be in the icon which appears on the top right of your dashboard.
Alternatively, you can also do this via this link: https://www.giveasyoulive.com/account/claim/list
Please note that some transactions can take up to seven days to come through. Therefore, please wait until this time has passed before making a claim. Once the claim has been submitted, it may a few months for us to receive the information we require from the stores to settle your claim.
For reasons why your donations may not be showing, please check here: https://help.giveasyoulive.com/hc/en-us/articles/201422337-I-made-a-purchase-and-the-donation-is-not-showing-in-my-account