If you are missing a donation after seven days of your shop, you can Claim for missing donation.
We'll then be in contact with the retailer to see why you have not received a donation. Please make sure that it has been 7 days after your purchase before you submit a claim. Your claim will also not be valid after 100 days of your shop.
We always do our best to get a successful outcome however, we can't guarantee claims will be approved. The retailer's decision is final.
For reasons why your donations may not be showing, please check here: https://help.giveasyoulive.com/hc/en-us/articles/201422337-I-made-a-purchase-and-the-donation-is-not-showing-in-my-account