To inquire about a purchase that isn't showing in your Give as you Live account, simply log into your account and select "Make a claim".
Please note that we update user transactions daily, and that some transactions can take a couple of days to come through. Therefore, please wait until a few days after the purchase before making a claim.
Once the claim has been submitted, it may a few months for us to receive the information we require from the stores to settle your claim.