There can be several reasons why your donations may not be showing in your member account, including:
- Not being signed into Give as you Live Online during the purchase. We need to know who you are in order to assign your purchases to your account. It should say your name on the Give as you Live site and on the shopping bar if you have it installed.
- Use of voucher codes that have not been issued by Give as you Live Online.
- Breach of specific terms and conditions set out by the retailer - all terms and conditions can be viewed on the retailer's store page on Give as you Live Online.
- The purchase not being tracked to your account.
- Use of Anti-virus software. See more information here.
- Use of pop-up blockers. See more information here.
- The transaction is credited to another source/affiliate e.g clicking through to a retailer's website via a source other than Give as you Live Online, such as an email from the retailer, a push notification, or via another website.
- Cookies are not enabled on your web browser.
Please note, that transactions can sometimes take up to 7 days to appear in your account. If you believe you have visited a retailer correctly and 7 days have passed, please submit a claim here: https://www.giveasyoulive.com/account/claim/list
If you need any further assistance regarding purchases not tracking please contact us at help@giveasyoulive.com