I made a purchase and it’s not showing in my account?

When you make a purchase it can take up to two weeks for it to show in your account. This is because the store you bought your item from needs to report this purchase to us before we can update your account.

Most stores are quick to send us the required information and in the majority of cases, your transaction will appear in your account the morning afterward the purchase. You will also receive a confirmation email.

However, some stores do take longer. For example, Amazon purchases appear in your account within 24 hours of the items being dispatched rather than bought. If your purchase was made more than two weeks ago, please submit a claim by logging into your account and selecting the ‘make a claim’ icon so we can follow up directly with the store.

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