The only way you can submit a claim for missing donations is if we have a visit recorded from us to the retailer against your account. If you can't see the retailer in the claims list, here are a few reasons why:
Is the date correct?
A lot of us browse before we buy, so you may have visited the retailer on a number of different dates. Check back on your receipt for the date you shopped, to make sure the claim date is correct.
Did you shop directly through the retailer?
If you did not go through Give as you Live Online to shop, unfortunately, we cannot provide a donation as your visit was not tracked through us. To make sure you receive a donation for your charity every time you shop, you can download our Donation Reminder or App.
Were you logged into your account?
If you weren't logged into your account, a donation wouldn't be added as your visit was not tracked.
Are you having tracking issues?
Your donations may not be logging into your account, because of some tracking issues. For more information on what technical checks you can make, see here.
If you need help, please contact our help team.
Are you shopping in the UK?
Give as you Live Online is currently optimised for UK charities and UK purchases, because of this we cannot guarantee purchases made outside of the UK will be eligible for a donation.