If a donation has been added to your account, but not for the amount you expected, there could be a few reasons:
- Most retailers exclude VAT and delivery charges from your donation. This would mean the donation amount would be less than expected.
- Some retailers offer different amounts depending on the item you have bought. Check the retailer's store page to see their donation rates.
- Some retailers have different donation rates for existing customers and new customers. Check the retailer's store page to see their terms and conditions.
If you are still unhappy with the donation amount, you can submit a claim for an incorrect donation here: https://www.giveasyoulive.com/account/claim/make